jiliwi is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have under the Philippine Data Privacy Act of 2012.
Summary: jiliwi collects only the personal data necessary to operate a safe, compliant, and enjoyable gaming platform for Filipino players. We do not sell your data to third parties. You have full rights over your data under Philippine law, and you can exercise those rights at any time by contacting our Data Protection Officer.
jiliwi ("jiliwi", "we", "us", "our") operates the online gaming platform accessible at jiliwi.net and its associated mobile-optimized interfaces. We understand that your privacy matters, and we take our responsibility as a personal information controller seriously.
This Privacy Policy ("Policy") describes how jiliwi collects, uses, stores, shares, and protects the personal information of users ("you", "your", "Player") who access or use the jiliwi platform, including all games, account management features, payment services, and customer support channels.
This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It should be read together with jiliwi's Terms & Conditions and Responsible Gaming Policy.
By registering for a jiliwi account or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
jiliwi acts as the personal information controller in respect of all personal data collected through the jiliwi platform. As controller, jiliwi determines the purposes and means of processing your personal information and is responsible for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable regulations.
jiliwi has appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection strategy and implementation, and for serving as the primary point of contact for data privacy matters. Contact details for the DPO are provided in Section 14 of this Policy.
Registered Platform: jiliwi.net — operated for Filipino players in the Philippines. All data processing activities are conducted in accordance with Philippine law and applicable gaming regulations.
jiliwi collects the following categories of personal data from players and platform users:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | GCash number, bank account details, transaction history, deposit and withdrawal records | Payment processing |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | During gameplay |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatically on platform access |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
| Verification Documents | Copies of government-issued IDs (passport, PhilSys ID, driver's license, UMID, SSS ID) | KYC verification process |
Sensitive Personal Information: Certain data collected during KYC verification — such as government ID numbers and copies of identification documents — may constitute sensitive personal information under the DPA. jiliwi applies heightened security measures to the storage and processing of such data.
jiliwi collects personal data through the following means:
Voluntary Provision: You are not legally obligated to provide your personal data to jiliwi. However, certain data is required to register an account, complete KYC verification, and access platform features. Failure to provide required data may prevent you from using some or all jiliwi services.
jiliwi processes your personal data for the following purposes:
Under the Data Privacy Act of 2012, jiliwi processes your personal data on the following legal bases:
Withdrawing Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact our Data Protection Officer at the details provided in Section 14.
jiliwi does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
No Cross-Border Transfers Without Safeguards: jiliwi does not transfer your personal data outside the Philippines without ensuring that appropriate safeguards are in place, as required by the Data Privacy Act and NPC regulations. Where cross-border transfers are necessary, jiliwi will ensure that the recipient country provides an adequate level of data protection or that appropriate contractual safeguards are in place.
jiliwi retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation / AML compliance |
| Financial & Transaction Data | 10 years from transaction date | AMLA requirements (RA 9160) |
| Gaming History | 5 years from last activity | Regulatory compliance / dispute resolution |
| KYC Documents | Duration of account + 5 years after closure | Legal obligation |
| Support Communications | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing Preferences | Until consent is withdrawn | Consent |
Upon expiry of the applicable retention period, jiliwi will securely delete or anonymize your personal data in accordance with NPC-approved disposal methods.
jiliwi implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
Your Role in Security: While jiliwi takes every reasonable precaution to protect your data, you also play an important role. Keep your jiliwi password strong and confidential, enable two-factor authentication where available, and notify us immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliwi. You may exercise any of these rights by contacting our Data Protection Officer as described in Section 14.
Know what personal data jiliwi collects about you and how it is used.
Request a copy of the personal data jiliwi holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal retention obligations.
Object to the processing of your data for direct marketing or on legitimate interest grounds.
Receive your personal data in a structured, commonly used, machine-readable format.
Request that jiliwi restrict the processing of your data in certain circumstances.
Lodge a complaint with the National Privacy Commission if you believe your rights have been violated.
jiliwi will respond to all data privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you. jiliwi will not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.
jiliwi uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze platform usage. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliwi platform. For strictly necessary cookies, no consent is required as they are essential to platform operation.
Cookie Consent: On your first visit to jiliwi.net, you will be presented with a cookie consent notice. You may accept all cookies, reject non-essential cookies, or customize your preferences. You can update your cookie preferences at any time through the platform settings.
jiliwi is strictly an adults-only platform. The minimum age to register and use jiliwi is 21 years, in accordance with Philippine law and PAGCOR regulations governing casino-style online gambling.
jiliwi does not knowingly collect personal data from individuals under the age of 21. If jiliwi becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, the data will be deleted, and any funds held in the account will be handled in accordance with applicable regulations.
If you believe a minor has registered on jiliwi, please contact our Data Protection Officer immediately at the details provided in Section 14. We take underage gambling extremely seriously and will act promptly on any such report.
jiliwi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jiliwi will notify registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.
The effective date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how jiliwi protects your personal data.
Your continued use of the jiliwi platform after the effective date of any revised Policy constitutes your acknowledgment of the changes. If you do not agree with the revised Policy, you may request account closure as described in the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact jiliwi's Data Protection Officer through the following channel:
jiliwi Data Protection Officer
Email: [email protected]
General Support: [email protected]
Response Time: Within 30 days of receipt
Language: English and Filipino
If you are not satisfied with jiliwi's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of 2012.
For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page. For the full terms governing your use of the jiliwi platform, please review our Terms & Conditions.
Your privacy is not an afterthought at jiliwi — it is built into every layer of the platform.
Every connection to jiliwi is secured with bank-grade 256-bit SSL encryption. Your personal details, payment information, and gaming data are protected in transit at all times — whether you're on mobile data in Cebu or on Wi-Fi in Makati.
jiliwi's data practices are fully aligned with the Philippine Data Privacy Act of 2012 and the regulations of the National Privacy Commission. Your rights as a Filipino data subject are respected and enforceable at every step.
jiliwi does not sell, rent, or trade your personal information to third-party marketers. Data shared with partners — such as payment processors and game providers — is strictly limited to what is necessary to deliver the service.
jiliwi has a dedicated Data Protection Officer (DPO) who oversees all privacy matters. You can contact the DPO directly at any time to exercise your rights, raise a concern, or request information about how your data is handled.
Access, correct, delete, or export your personal data at any time. jiliwi's account settings and DPO contact channel give you full control over your information — no complicated processes, no unnecessary delays.
In the unlikely event of a data breach that affects your personal information, jiliwi will notify you and the National Privacy Commission promptly — within the timeframes required by Philippine law — so you can take appropriate action.
Now that you know how jiliwi handles your data, you can play with full confidence. Register today and enjoy a secure, fair, and genuinely Filipino gaming experience. Must be 21 or older to participate.
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